FOR COACHES Is GrindWell free for coaches? Yes. There are no monthly fees or subscription costs. GrindWell charges an 8% platform fee on each completed lesson. That's it. How long does Stripe setup take? The Stripe onboarding takes 10-15 minutes and requires your bank account details. Once connected, you can receive bookings and payouts immediately. When do I receive my payouts? Payouts are automatic and arrive within 2-7 business days of each completed lesson via Stripe. Can I set my own rates? Yes. You set your own pricing for each lesson type. GrindWell does not impose minimum or maximum rates. What if I want to offer a free trial or discounted intro session? Create an offering priced at $0 or use a promo code for discounts. Go to Dashboard > Offerings to set up a free intro option. Can I teach athletes who are not on GrindWell? Your GrindWell profile is for managing online bookings and session notes. Athletes must be added to the platform for you to use GrindWell's tools with them. FOR PARENTS Is GrindWell free for parents? Yes. There is no fee to create an account or browse coaches. You only pay for the lessons you book. How does payment work? You pay upfront when you book. Payments are processed securely through Stripe. GrindWell never stores your full card details. Can I cancel or reschedule? Contact your coach directly to reschedule. Refund policies are set by each coach. Check with your coach before booking if you have schedule concerns. What if my coach hasn't published session notes? Coaches are expected to publish notes within 24 hours. If they haven't appeared after 48 hours, use the help chat to let us know. Is my payment information secure? Yes. All payments are processed by Stripe, which is PCI Level 1 certified. GrindWell never sees or stores your full card number. Can I have multiple athletes on one account? Yes. Go to Dashboard > My Athletes to add multiple athlete profiles. GENERAL How do I contact support? Use the help chat (bottom right corner of any page) or email [email protected]. We typically respond within 1 business day. Is GrindWell available in my city? GrindWell is growing. Browse hub.grindwell.ai/coaches to see all currently available coaches. If there are no coaches in your area yet, join the city waitlist and we'll notify you when a coach joins. What sports or activities does GrindWell support? GrindWell is currently focused exclusively on junior golf coaching.
